ck33e Privacy Policy
How your personal information is collected, used, and kept safe — your privacy on the ck33e platform is our highest priority.
Table of Contents
Introduction
ck33e (referred to hereinafter as "we", "us", or "the platform") is an online casino and sports betting platform operated for users in Bangladesh. We fully respect your privacy and are firmly committed to protecting your personal information.
This privacy policy provides a detailed description of how we collect your information, why we collect it, how we use it, and how we keep it safe when you use the ck33e website (https://ck33e.cam). This policy applies together with our Terms and Conditions.
By using our website or registering an account, you are agreeing to the terms described in this privacy policy. If you do not agree with any part of this policy, we advise you not to use our platform.
ck33e always uses SSL encryption and the latest security technology to keep your personal information safe. Our data protection standards follow internationally recognised best practices.
What Information We Collect
To ensure a safe and enjoyable experience on the ck33e platform, we may collect the following types of information:
Personally Identifiable Information
- Full name (as shown on your national identity card)
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address
- Mobile number (for bKash / Nagad / Rocket verification)
- Residential address
- National identity card number or passport number (for identity verification)
Financial Information
- bKash, Nagad, Rocket mobile banking account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
We never store your full bank card number or CVV. All financial information is stored in encrypted form.
Technical and Usage Information
- IP address and device type
- Browser type and version
- Operating system information
- Login time, session duration, and page visit data on the platform
- Gaming activity data (bets, wins, losses, and play history)
- Referral source (where you came from when you arrived at our platform)
Communication Information
- Content of messages and questions you send to customer support
- Live chat conversation records
- Complaints and feedback
Use of Information
ck33e uses the information collected about you for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Completing age verification (confirming 21 and above)
- Processing deposits and withdrawals
- Storing gaming history and account balance
- Providing bonuses, promotions, and VIP rewards
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Taking appropriate steps to prevent financial fraud and money laundering
- Monitoring and reporting suspicious activity
- Preventing the operation of multiple accounts
3.3 Customer Service and Communication
- Resolving your questions and complaints
- Sending important account notifications and updates
- Providing information about promotional offers and bonuses (if you have given your consent)
3.4 Platform Improvement
- Analysing and improving the user experience
- Testing new games and features
- Identifying and resolving technical issues
- Ensuring service quality
3.5 Responsible Gaming
We use information about your gaming activity to ensure responsible gaming. If any user's behaviour indicates signs of problem gambling, we may contact them and impose restrictions if necessary. See our Responsible Gaming Policy to learn more.
Information Storage and Security
4.1 Data Retention Period
We retain all your information for as long as your account is active. After an account is closed or becomes inactive, information is retained for the following periods:
- Financial transaction records: minimum 5 years (as required by legal obligation)
- Identity verification documents: up to 5 years
- Customer service communication records: up to 3 years
- Technical log data: up to 12 months
After the above periods have ended, data is securely and completely deleted.
4.2 Security Measures
ck33e applies the following security measures to protect your personal information:
- SSL/TLS Encryption: All data transmission on the website is protected by 256-bit SSL encryption
- Data Encryption: Sensitive information (passwords, financial data) is stored in encrypted form
- Two-Factor Authentication (2FA): An additional layer of security for your account
- Access Controls: Only authorised staff can access the information they need
- Regular Security Audits: Security reviews are conducted regularly by third-party experts
- Firewall and Intrusion Detection System: Unauthorised access attempts are detected and blocked immediately
4.3 Steps in the Event of a Data Breach
In the event of any security breach, we will notify affected users as quickly as possible and take all necessary steps to minimise harm. We will also inform the relevant authorities in a timely manner.
Sharing Information with Third Parties
ck33e does not sell your personal information to any third party. However, information may be shared in the following specific circumstances:
5.1 Service Provider Partners
We use trusted third parties to operate certain services, such as:
- Payment processing (bKash, Nagad, Rocket and bank transfer providers)
- Identity verification services
- Technology and hosting service providers
- Game software providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and others)
These organisations receive only the information necessary to operate their specific services and are contractually bound to comply with our privacy standards.
5.2 Legal Obligations
We may be legally required to disclose information in the following cases:
- Upon receipt of a court order or legal notice
- At the request of anti-money laundering (AML) regulatory authorities
- In the monitoring of counter-terrorism financing
- In response to a lawful request from law enforcement agencies
5.3 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new owner. In this case we will give you advance notice and your information will be handled in accordance with the same privacy standards.
Cookies and Tracking Technology
The ck33e website uses cookies and similar tracking technology to operate effectively and improve the user experience.
6.1 Types of Cookies
- Essential Cookies: These are necessary to maintain your login session, ensure security, and keep core platform features working. These cookies cannot be disabled.
- Functionality Cookies: Used to remember your preferences (language, theme).
- Analytics Cookies: Collect anonymous statistics to understand how the platform is used.
- Marketing Cookies: Used to show relevant advertisements and promotions (only with your consent).
6.2 Cookie Controls
You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may affect platform functionality and you may not be able to log in.
Your Rights
As a user of the ck33e platform, you have the following rights over your own personal information:
7.1 Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it. To make this request, email us at [email protected].
7.2 Right to Correction of Information
You have the right to have any inaccuracies in your information corrected. You can update many details directly from your account settings. Otherwise, please contact us.
7.3 Right to Deletion of Information
After closing your account, you may request that your personal information be deleted. However, due to legal obligations, certain data (particularly records of financial transactions) must be retained for a specified period.
7.4 Right to Object to Data Processing
You may object to the use of your information for specific purposes (such as marketing communications). In such cases, we will honour your request.
7.5 Right to Data Portability
You may request your personal information in a standard, machine-readable format. This will help you transfer your data to another service.
7.6 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will respond to your request within 30 days. You may be required to verify your identity for confirmation purposes.
Protection of Minors
ck33e strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect or store personal information from any minor.
We conduct an age verification process at the time of registration. If we discover that a person under 21 has created an account, we will immediately close that account, return any funds, and delete all associated information.
To learn more about our responsible gaming commitment, visit our Responsible Gaming page.
Changes to the Privacy Policy
ck33e reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will:
- Publish the date of the new update on this page
- Send a notification of the changes to your registered email
- Seek your consent for significant changes when you log in to the platform
The updated policy will take effect within 30 days of publication. Your continued use of the platform after the changes will be considered your acceptance of the new policy.
We archive older versions of the privacy policy. If you wish to view a previous version, please contact us.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Support available in Bengali 24 hours a day, 7 days a week
We generally reply to emails within 24-48 hours. For urgent matters, please use live chat.
If you believe we have not handled your information in accordance with this policy, please contact us directly first. We will work to resolve your issue fairly and promptly.
We are committed to keeping your privacy protected
At ck33e, your information is always protected by SSL encryption and fair play verification technology. If you have any questions, speak directly with our team.